Returns & Exchanges
At SoPo Seafood, we take pride in the quality and freshness of our products. Due to the perishable nature of our fresh seafood, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction through our quality guarantee.
Inspect Your Delivery
Please examine your seafood order immediately upon arrival to ensure everything is cold to the touch and meets our high quality standards.
Document Issues
If your order is damaged, incorrect, or does not meet freshness expectations, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Our Team
Email our customer support team at [email protected] with your order number and the photos you took so we can review your claim quickly.
Resolution Process
Once reviewed, we will issue a full or partial refund to your original payment method or arrange for a replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing